While on paternity leave, I’ve been having some fun playing with SharePoint online.  I’m a big fan of Office 365 and the features it gives (and the price point). GrowthPoint Group is starting to use SharePoint Online internally for document management, project management, super-light CRM and more.

I started playing with workflows and have been getting an interesting error:

User cannot be found

Troubleshoot issues with Microsoft SharePoint Foundation.

Correlation ID: 519442d6-a684-9456-4d94da871808

This happens when I do a number of things:

• Click Workflow Settings in a document library
• Try to enable SharePoint 2007 Workflows in the Site Collection Features (more…)

This is a posting not about failure, but about the importance of excellent customer service. 

Last week one of my clients had several Lenovo laptops fail (BSOD) due to a bad anti-virus definition file in Vipre Antivirus.  The definition file considered the drivers for the hard drive to be rogue security software and quarantined them, causing the boot drive to be unreadable by Windows.  There’s a full write-up about the problem here and a solution thread here.

For us, the problem wasn’t wide-spread – it only affected a handful laptops (other users clearly don’t reboot that often!).  Of course, this happened at the worst possible time for the client – during a due diligence meeting.  At least two of the laptops involved belonged to people who were in those meetings.  Unfortunately some of the other laptops were in other remote locations and had to be shipped back to Vancouver, but that’s another story. (more…)