This is something I’ve run into many times. User has a Blackberry (using the webclient). Everything works fine, then one day their outgoing e-mails stop sending and (eventually) out a nasty red X beside them.
Generally, this is a problem with the service books on the unit. Most of the time, it’s because a service book has been corrupted. I have run into it, or problems like it, when the user reinstalled the desktop software and mistakenly selected “Desktop Redirector” instead of Webclient.
The solution is pretty simple:
1. Delete the service books from the Blackberry.
2. Log into the web client and click “Resend Service Books”.
Easy huh? When a crackberry addict has been without outbound e-mail for a couple hours, it’ll definitely make you look like a hero!